The International Potato Center (CIP) is seeking a proactive and service-oriented IT & Information Management Assistant to support the implementation of project information management systems and provide first-level IT support for the Malawi office.

About the Initiative:
CIP is implementing a four-year project on Market-led Transformation of the Root and Tuber Crops Subsector in Malawi (RTC MARKET) program, 2023 – 2027. The goal of the project is to sustainably increase the contribution of the RTC subsector to the national economy, food and nutrition security, incomes, and employment creation through commercialization of the subsector. It aims to transform and commercialize the RTC subsector by increasing private sector participation in the RTC value chains. The RTC-Market Project plans to reach at least 60,000 value chain actors with market-led interventions by end of the four years. The project will be implemented in the following districts: Nsanje, Mulanje, Blantyre, Lilongwe, Zomba, Mangochi and Salima for OFSP; Dedza, Ntcheu, Lilongwe, Blantyre, Mzimba, Mchinji, Dowa and Ntchisi for potato; and Mzimba, Lilongwe, Kasungu, Blantyre, Salima, Zomba, Nkhota-kota and Nkhata-Bay for cassava.

About the role:
The position will ensure that project data, digital tools, and local IT infrastructure operate efficiently while providing timely technical assistance to staff. The position will also support project reporting through database management, data visualization, and graphic design for communication products. This position will be based in Malawi and will report administratively to the Project Manager and Crop Management Specialist and technically to the Regional IT Officer based in Nairobi, ensuring alignment with CIP's global IT standards, policies, and cybersecurity requirements.

Key responsibilities:

Information Management:

• Support maintaining the RTC-Market project information management system and related databases, ensuring data accuracy, integrity, and accessibility.
• Support in the development and improvement of digital data collection tools and workflows to facilitate project monitoring and reporting.
• Support data entry, validation, analysis, and generation of reports for project monitoring and donor reporting requirements.
• Assist the Project Manager and Crop Management Specialist in preparing technical reports, presentations, dashboards, and communication materials.
• Design graphic materials, infographics, and visual products to support project communication and knowledge sharing.

IT Support

• Provide first-level technical support to office users for hardware, software, printers, mobile devices, audiovisual equipment, and standard business applications.
• Install, configure, and maintain desktops, laptops, peripherals, and approved software following CIP IT standards.
• Monitor local network connectivity and perform routine maintenance of networking equipment under the guidance of the Regional IT Officer.
• Ensure local devices receive software updates, patches, antivirus protection, and security configurations according to CIP policies.
• Escalate complex technical issues to the Regional IT Officer through established IT support procedures.
• Maintain an updated inventory of local IT assets and assist with equipment procurement, deployment, replacement, and disposal.
• Support implementation of regional IT initiatives, digital tools, and system upgrades within the Malawi office.
• Promote good cybersecurity practices among users and support compliance with CIP information security policies.
• Perform any other duties assigned by the Programme Manager or the Regional IT Officer.