The Tobacco Commission invites applications from suitably qualified individuals to fill the following vacancies:
RECEPTIONIST (GRADE TC 9)
LOCATION: LILONGWE & LIMBE DIVISION OFFICES
JOB FUNCTION
Reporting to the Divisional Manager, the Receptionist will be responsible for performing all reception responsibilities within the division office.
KEY DUTIES AND RESPONSIBILITIES
- Serves visitors by greeting, welcoming, and directing them appropriately:
- Notifies Commission personnel of visitor arrival;
- Alerts security personnel of any security threats:
- Informs visitors by answering or referring inquiries;
- Maintains employee and department directories:
- Answers and addresses incoming calls in a timely and polite manner:
- Receives, sorts and distributes mail / deliveries;
- Provides basic and accurate information in-person and phone / email;
- Facilitates meetings and appointments:
- Ensures the reception area is tidy and presentable, with all necessary stationery and material (E.g. pens, forms and brochures):
- Maintains office security by following safety procedures and controlling access via the reception desk;
- Provides excellent customer service;
- Maintains visitor logs.
MINIMUM ACADEMIC AND PROFESSIONAL QUALIFICATIONS AND EXPERIENCE
The candidate must be in possession of a Malawi Schools Certificate of Education (MSCE) and Certificate in Customer Service Management / Front Office with at least one (1) year practical experience.
