Purpose of the Job

To ensure effective and efficient Front Office operations and projection of favourable corporate image.

Duties and Responsibilities

• Receiving and directing visitors, phone calls and correspondence.
• Reporting any security cases around the front office premises.
• Checking visitors in and out.
• Attending to visitors’ inquiries and complaints.
• Reporting issues with phone lines.
• Reporting any suspected abuses of phone lines.
• Fostering favourable ambience of the front office.

Job and Person Specifications

Qualifications

Diploma in Front Office Management, Business Administration, Customer Service or related field.

Experience

Three (3) years’ progressive experience in a similar position.

Skills and Personal Attributes

• Excellent communication skills.
• High levels of integrity, professionalism and discretion.
• Excellent organisational and time-management skills.
• Ability to handle difficult situations.
• Ability to manage multiple and competing priorities effectively.
• Strong interpersonal skills.