VACANCY ADVERTISEMENT

Position: Service Manager

Location: Blantyre

Workforce Recruitment Services seeks to recruit for the following position on behalf of a Client.

The key responsibilities for the role include:

• Managing the day-to-day operations of the dealership service department.
• Leading, coaching, and developing the service team to achieve performance targets.
• Ensuring exceptional customer service and high customer satisfaction.
• Monitoring workshop productivity, efficiency, and profitability.
• Managing service advisors, technicians, and workshop support staff.
• Ensuring compliance with manufacturer standards, company policies, and health and safety requirements.
• Planning and controlling workshop capacity, job allocation, and turnaround times.
• Managing warranty claims, quality control, and technical issue resolution.
• Driving revenue growth through labour sales, parts sales, and value-added services.
• Preparing and monitoring departmental budgets, KPIs, and performance reports.
• Maintaining strong relationships with customers and resolving escalated service concerns.

The ideal candidate should have:

• Proven experience in managing an automotive dealership service department.
• Strong leadership and people management skills.
• Excellent customer service and communication skills.
• Good commercial and financial acumen.
• A relevant qualification in Automotive Engineering, Mechanical Engineering, or Business Management would be an added advantage.